Para-Transit

About Para-Transit

Victoria Transit provides Para Transit Services Monday through Friday from 7:00 am to 6:00 pm. These services are designed for qualified individuals with mobility impairments who are unable to use the Fixed Route Service. Our Para-Transit Service is a demand-responsive, advance reservation, shared-ride, address-to-address, curb-to-curb service. Wheelchair accessible vehicles are available to assist in transporting persons with disabilities.

How do I qualify?

An ADA Para-Transit Eligibility Certification Form will be used to determine your eligibility for Victoria Transit's Para-Transit Service. The information is confidential and only shared with agencies involved with Victoria Transits eligibility determination process. It will not be provided to any other person or agency except as provided by the Texas Opens Records Act. The application processing time is approximately two weeks, and individuals are presumed eligible for Para-Transit Service until written notification is received by mail. Re-Certification for Para-Transit Service is conduced on an annual basis.
To start using the Para-Transit service, fill out the form below and return it to Victoria Transit.

•   Para-Transit Eligibility Form

Helpful tips when calling:

• Have pencil and paper ready
• Be ready to tell the Operator:
  1) Where our driver should pick you up- Make sure you give a complete physical address.
  2) Where are you going- Include the name of the business and its complete physical address.
  3) The time you would like to get there.
  4) Don't forget to request your return trip.
  5) Additional approved passengers (Escorts and/or Attendants)
• Be prepared to have an alternate time to conduct your business in case we are unable to meet your requested time.
• Remember: one day advance notice is needed to schedule trips

Please call 578-8775 to schedule your trip.

Fare Information

Per Trip	10 Trip Book
$1.00	$9.00

Cancellation Policy:

An hour advance notice is required to cancel transportation services. Three cancellations within a thirty-day period may result in forfeiture of regular (subscription) transportation services. (This includes school holidays and teacher in-service.)

No-Show Policy:

Failure to show-up at your pickup location at the designated time of pickup and provide an hour cancellation notice is considered a no-show. Three no-shows within a thirty day period may result in forfeiture of regular (subscription) transportation services and/or suspension of transportation services for one month.

Pickup Policy:

Victoria Transit utilizes a 15-minute window for scheduled passenger pickups. The window is defined as follows: A passenger calls to schedule transportation services at 3:00 pm. Victoria Transit can arrive to pickup the passenger as early as 2:45 pm or as late as 3:15 pm from the scheduled time of pickup.

Wait Policy:

Drivers are only allowed to wait 5 minutes for the passenger (s) to show. If the passenger(s) do not show up within this period, the pickup is considered a no-show. The passenger (s) will be required to pay the full fare for their no-show before transportation will be provided again.